Live Spectrum outage data
Live community snapshot: 280 reports today, 6 in the last 30 minutes, trend stable. Status: active issues reported.
6
Last 30 min
280
Reports today
Stable
Trend
12,868
This month
2,566
Cities affected
Active issues reported
Status
Quick prep before you report
- Note the time service dropped and which products failed (internet / TV / phone).
- Ask a neighbor on Spectrum if they’re down too.
- Power-cycle modem and router once (60 seconds) unless the app already shows a known outage.
- Have your account number or service address ready.
How to report a Spectrum outage in the My Spectrum app
- Switch to mobile data so the app can load while home WiFi is down.
- Open My Spectrum and sign in.
- Open Services / Support and look for Service status or Report an issue.
- Follow prompts for internet, TV, or phone.
- Enable notifications for restoration updates.
Report on spectrum.net
- On mobile data, go to spectrum.net and sign in.
- Open Support and choose outage / service issue options for your products.
- Submit the report and save any confirmation or case reference.
Report a Spectrum outage by phone
Call 833-949-0036. Say you need to report a service outage, provide your address, list affected services, and ask for a ticket number plus ETA.
Add a community report on SpectrumOutage.us
Our report form posts anonymously to the live map so neighbors can see ZIP-level activity. It does not open an official Spectrum repair ticket — use the app or phone for that.
- Open the report outage page.
- Enter your ZIP, service type, and when it started.
- Optional note helps others (e.g., “whole street dark”).
- Submit — the map and today’s counters update as reports arrive.
What happens after you report
Long outages: when service returns, ask Spectrum about a courtesy credit. Keep notes on start/end times.
| Channel | What you get | What to do next |
|---|---|---|
| My Spectrum / spectrum.net | Official ticket + status | Wait for push/email; avoid endless reboots |
| Phone 833-949-0036 | Agent confirmation / ETA | Save ticket #; ask about credit if long |
| SpectrumOutage.us | Map visibility for neighbors | Still file official report if you need repair |
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