Winston Salem
THIS WEEK[27104] · 11h ago
Phone
Outage report
Last updated:
35
Today
0
Last hour
4
Last 48h
Pins = reported outages · Click any pin for details · Circles and area ranges update as you zoom
See recent outage reports from real Spectrum users
Phone
11h ago
Phone
11h ago
Internet
1d ago
Internet
1d ago
Internet
3d ago
Cable TV
4d ago
All services down
5d ago
Wi-Fi not working - Modem and router not connected to internet
10d ago
Internet only - Been dropping out every 15 minutes or so since Monday morning
11d ago
Internet
11d ago
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The live console on this page shows real-time Spectrum outage reports for Winston Salem. Green means no recent reports, amber means a handful of Winston Salem customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.
Charter Spectrum's Winston Salem, NC footprint is part of a larger North Carolina plant built on growing Triangle, Charlotte, and coastal footprints. The most frequent outage drivers here are hurricanes, tropical remnants, thunderstorms, and coastal/inland construction cuts. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 27101 for the earliest neighborhood spikes.
Screenshot the Winston Salem report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.
Call 833-949-0036Confirm whether Spectrum is down in Winston Salem in under 5 minutes.
1. Check the live Winston Salem map
Look at the live status on this page. Report volume above the baseline for Winston Salem means an active outage.
2. Verify with your ZIP
Enter your ZIP to see localized report volume across Winston Salem instead of the broader total.
3. Rule out your equipment
Only reboot your modem (unplug 60 seconds) if the map is quiet. If reports are spiking, the issue is upstream and a reboot won't help.
4. Report your outage
Submit a report so other Winston Salem customers can confirm they're not alone.
5. Request a bill credit
If the outage lasts more than a couple of hours, contact Spectrum with the start time and your service address to request a prorated credit.
Separate a local Winston Salem Spectrum fault from a problem inside your own home.
1. No internet at all, modem online light off or blinking
Check the live Winston Salem status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.
2. Internet is connected but nothing loads
Compare against the map: quiet map in Winston Salem means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.
3. WiFi works, but only some devices lose service
Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Winston Salem reports confirm it is inside your home.
4. TV or cable box out, internet fine
A video-tier fault scoped to the Winston Salem headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.
5. Service drops repeatedly for a few minutes at a time
Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Winston Salem report pattern.
6. Whole street is out and utility power is also down
Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Winston Salem typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.
The outage information on this page is based on user reports and local service indicators.
Check the live map, report your outage, or look up your ZIP for local status.
spectrumoutagemap.org is an independent community tracker — not affiliated with Charter Spectrum™