Spectrum outage Simon — live status

Weather impact · SimonStrong winds or hazardous weather are reported near Simon. Service interruptions are more likely during these conditions. If Spectrum goes down, check your modem power and local outage reports below.Wind: 5 mph1 active alert — Flood Watch

Live updates · Simon

Joe Walsh

X · 23 minutes ago

@GetSpectrum why can’t I add TV service to my mobile plan? I don’t need home Internet, but I do need TV service and apparently you can’t get standalone TV service on spectrum? That should be an option

Spectrum issue

Ethan Katz

X · 24 minutes ago

@Ask_Spectrum The entire Rancho Sienna neighborhood in Georgetown TX is sick of all the outages. I have direct accounts of 30 Spectrum customers all complaining of intermittent disconnects. When we call support, we're told that we should try reversing our ethernet cables between our Firewalls/Routers and the cable modems. Your lack of serious engagement is leading us all to conclude we should move to @Starlink . PM me if you want to try and salvage your local customer base.

Spectrum issue

Robert Hanly

X · 26 minutes ago

@Ask_Spectrum is there an outage? My internet is gone.

Spectrum issue

Cari

X · 39 minutes ago

@GetSpectrum @bluetoothbby You don’t care about customer’s concerns or helping them. You tell them “don’t worry if you miss the payment deadline that they can just pay the bill plus a reconnection fee and their service will be back on in an hour.” That’s not good business practice. Spectrum is trash!!

Spectrum issue

Michael Kelley

X · 39 minutes ago

Is there a knowing outage in Citrus Springs, Florida? Internet has been out since last nighy @Ask_Spectrum

Spectrum issue

Allan Pharr

X · 40 minutes ago

I wish @Ask_Spectrum would provide some update on outages to customers. Just issuing a blanket statement such as you’re currently in an outage, we’re working on it, our customer service agents can’t tell you anything else so don’t ask is completely unacceptable!

Spectrum issue

Spectrum outage Simon map

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Community reports & discussion — Simon

Latest outage, problems and issue reports in social media — including Simon:

Report an outage in Simon

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Help your neighborhood — share your outage in seconds so friends and neighbors in Simon stay informed.

Your report will be added to live Simon, WV outage data.

Region-by-region status — Simon

Neighborhoods and ZIP areas with recent reports

Get notified when Simon spikes

Real-time browser push + email when Spectrum reports surge near Simon (ZIP 24882).

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Is Spectrum down in Simon right now?

The live console on this page shows real-time Spectrum outage reports for Simon. Green means no recent reports, amber means a handful of Simon customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.

What to do right now in Simon

  1. Check the live map above. If reports are spiking in Simon, sit tight — it's likely not just your modem.
  2. Reboot your modem only if the map is quiet near you. Unplug for 60 seconds, plug back in, and wait 2–3 minutes.
  3. Run a speed test. Our real speed test confirms whether your connection is degraded even if it is technically online.
  4. Report your outage below. Your report helps neighbors in Simon know it's not just them.
  5. Document the outage. Note the start time — you'll need it to request a bill credit later.

Simon Spectrum outages — local patterns

Charter Spectrum's Simon, WV footprint is part of a larger West Virginia plant built on a mix of aerial and underground plant across the Spectrum footprint. The most frequent outage drivers here are severe weather, planned overnight node maintenance, backbone fiber cuts from construction, and utility power events that take amplifiers offline. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 24882 for the earliest neighborhood spikes.

Simon Spectrum quick facts

Primary power utility
local electric utilities
Peak outage season
storm season and peak summer heat
Hardest-watched ZIPs
24882

Get a bill credit for this outage

Screenshot the Simon report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.

Call 833-949-0036

How to check Spectrum outages in Simon

Confirm whether Spectrum is down in Simon in under 5 minutes.

  1. 1. Check the live Simon map

    Look at the live status on this page. Report volume above the baseline for Simon means an active outage.

  2. 2. Verify with your ZIP

    Enter your ZIP to see localized report volume across Simon instead of the broader total.

  3. 3. Rule out your equipment

    Only reboot your modem (unplug 60 seconds) if the map is quiet. If reports are spiking, the issue is upstream and a reboot won't help.

  4. 4. Report your outage

    Submit a report so other Simon customers can confirm they're not alone.

  5. 5. Request a bill credit

    If the outage lasts more than a couple of hours, contact Spectrum with the start time and your service address to request a prorated credit.

Spectrum not working in Simon? Troubleshoot it in order

Separate a local Simon Spectrum fault from a problem inside your own home.

  1. 1. No internet at all, modem online light off or blinking

    Check the live Simon status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.

  2. 2. Internet is connected but nothing loads

    Compare against the map: quiet map in Simon means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.

  3. 3. WiFi works, but only some devices lose service

    Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Simon reports confirm it is inside your home.

  4. 4. TV or cable box out, internet fine

    A video-tier fault scoped to the Simon headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.

  5. 5. Service drops repeatedly for a few minutes at a time

    Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Simon report pattern.

  6. 6. Whole street is out and utility power is also down

    Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Simon typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.

The outage information on this page is based on user reports and local service indicators.

Spectrum Outage FAQ for Simon, West Virginia

Outage tools:

Related pages for Simon customers:

Is Spectrum Down Right Now?

Check the live map, report your outage, or look up your ZIP for local status.

spectrumoutagemap.org is an independent community tracker — not affiliated with Charter Spectrum™