Weather impact · Deep RunNo severe weather alerts for Deep Run right now. Most outages here are unrelated to storms — check recent community reports below for live status.Wind: 0 mph
Live updates · Deep Run
Jayson Chance
X · 12 minutes ago
@GetSpectrum They tell me they'll credit my account for the outage. They never do. A completely useless company that treats their customers like ****. So happy other options are making their way into my neighborhood. **** you
Spectrum issue
⁵𝕸𝖎𝖓𝖚𝖙𝖊𝖘𝕱𝖔𝖗𝕿𝖍𝖗𝖆𝖘𝖍𝖎𝖓𝖌𖤐🇺🇸🇪🇨
X · 15 minutes ago
@GetSpectrum told us we were going to have an 8-10 hour down time. That was 14 hours ago. Don’t you just love this service.
Spectrum issue
Brian
X · 18 minutes ago
@Ask_Spectrum Classic response from a minimum wage customer service rep who knows nothing and doesn’t care
Spectrum issue
jamesshields
X · 19 minutes ago
@Ask_Spectrum estimates for a restoration of outage says next Thursday. Is that a mistake or for real? 70447
Spectrum issue
mark
X · 24 minutes ago
@Ask_Spectrum tried to do self install on Monday didn’t work. Returned equipment to the store on Friday received a bill for $70. Abrasive associate at the store told me spectrum doesn’t pro rate now I’m stuck with a $70 bill for something I never got.
Spectrum issue
adriann•breazy
X · 31 minutes ago
@GetSpectrum why does your monthly fee keep going UP with no advanced notice to the customer?? And no alternative options provided? This is the 3rd time my rate has increased with no notice. You're pissing me off.
Spectrum issue
Spectrum outage Deep Run map
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Community reports & discussion — Deep Run
Latest outage, problems and issue reports in social media — including Deep Run:
Jayson Chance(@JaysonChance1) reported12 minutes ago
@GetSpectrum They tell me they'll credit my account for the outage. They never do. A completely useless company that treats their customers like ****. So happy other options are making their way into my neighborhood. **** you
⁵𝕸𝖎𝖓𝖚𝖙𝖊𝖘𝕱𝖔𝖗𝕿𝖍𝖗𝖆𝖘𝖍𝖎𝖓𝖌𖤐🇺🇸🇪🇨(@ObiWanToffoli) reported15 minutes ago
@GetSpectrum told us we were going to have an 8-10 hour down time. That was 14 hours ago. Don’t you just love this service.
Brian(@BSte1m) reported18 minutes ago
@Ask_Spectrum Classic response from a minimum wage customer service rep who knows nothing and doesn’t care
jamesshields(@jamesshields) reported19 minutes ago
@Ask_Spectrum estimates for a restoration of outage says next Thursday. Is that a mistake or for real? 70447
mark(@MarkStajca81871) reported24 minutes ago
@Ask_Spectrum tried to do self install on Monday didn’t work. Returned equipment to the store on Friday received a bill for $70. Abrasive associate at the store told me spectrum doesn’t pro rate now I’m stuck with a $70 bill for something I never got.
adriann•breazy(@ItsAdriann) reported31 minutes ago
@GetSpectrum why does your monthly fee keep going UP with no advanced notice to the customer?? And no alternative options provided? This is the 3rd time my rate has increased with no notice. You're pissing me off.
Probablekozz(@probablekozz) reported31 minutes ago
@Ask_Spectrum pick the absolute worst times in the world to do "upgrades to your service" their excuse is "oh we thought everyone would be sleeping" no your answer should be "we are an absolute **** company and charge you way to much for the absolutely garbage service we provide"
Jayson Chance(@JaysonChance1) reported32 minutes ago
@GetSpectrum ****** crooks. What am I paying for? Literally have to log off WiFi in parts of my house because their service is absolutely horrid
TheSnazzzyRock(@TheSnazzzyRock) reported33 minutes ago
Internet just went out maybe it was a good thing I ended stream for the night. **** YOU @GetSpectrum I CANT WAIT TILL I SWITCH OFF YOUR DOGSHIT CONNECTION
BooBoo 😺🖕🏼(@BooBoo_Kittie_F) reported36 minutes ago
Another day, another @Ask_Spectrum Spectrum outage in our area!!!! This is utter bullsh*t and laughable anymore….
Robert Luevanos(@robertluevanos) reported38 minutes ago
@Ask_Spectrum What I mean by that is the AI isn’t learning and adapting as the questions come in. Just like the problem Apple had with Siri. Very limited in its responses due to it not being able to learn.
Lil Toe(@joethebae) reported39 minutes ago
@Ask_Spectrum nearly 72 hours down and no ETA for restoration
Dark Times(@SteelersNWings) reported39 minutes ago
I'm OVER IT! Fix your **** and FAST! This is bullshit @GetSpectrum
Glenn 🇺🇲⚓️(@gcanderson57) reported42 minutes ago
No internet at home this morning. 😒🙄 Apparently @GetSpectrum has been playing games trying to boost the speed from 400mbps to 500mbps by changing the frequency or some such nonsense. 🙄 Doesn't appear to be working to well. Keep losing my connection multiple times per day. 🫤 I pay these knuckleheads $90 per month for unreliable internet, ever since they started playing these increase the speed games. Worst part is I live in an apartment building so there is only so much they can do since the
Seffalis(@seffalis) reported44 minutes ago
@Ask_Spectrum i just wanted to cancel and now you got me on the phone bout to cuss this lady out cause she keep trying to tell me your ****** service. best part is i’m on this call with fiber optic from att. yall suck outloud
Report an outage in Deep Run
No ZIP or city needed — you're already on the Deep Run page.
Real-time browser push + email when Spectrum reports surge near Deep Run (ZIP 28525).
Want to know when it's back?
Tap below → choose Allow when your phone asks
Is Spectrum down in Deep Run right now?
The live console on this page shows real-time Spectrum outage reports for Deep Run. Green means no recent reports, amber means a handful of Deep Run customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.
What to do right now in Deep Run
Check the live map above. If reports are spiking in Deep Run, sit tight — it's likely not just your modem.
Reboot your modem only if the map is quiet near you. Unplug for 60 seconds, plug back in, and wait 2–3 minutes.
Run a speed test. Our real speed test confirms whether your connection is degraded even if it is technically online.
Report your outage below. Your report helps neighbors in Deep Run know it's not just them.
Document the outage. Note the start time — you'll need it to request a bill credit later.
Charter Spectrum's Deep Run, NC footprint is part of a larger North Carolina plant built on growing Triangle, Charlotte, and coastal footprints. The most frequent outage drivers here are hurricanes, tropical remnants, thunderstorms, and coastal/inland construction cuts. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 28525 for the earliest neighborhood spikes.
Deep Run Spectrum quick facts
Primary power utility
Duke Energy / Dominion Energy
Peak outage season
hurricane season and summer storms
Hardest-watched ZIPs
28525
Get a bill credit for this outage
Screenshot the Deep Run report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.
Spectrum not working in Deep Run? Troubleshoot it in order
Separate a local Deep Run Spectrum fault from a problem inside your own home.
1. No internet at all, modem online light off or blinking
Check the live Deep Run status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.
2. Internet is connected but nothing loads
Compare against the map: quiet map in Deep Run means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.
3. WiFi works, but only some devices lose service
Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Deep Run reports confirm it is inside your home.
4. TV or cable box out, internet fine
A video-tier fault scoped to the Deep Run headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.
5. Service drops repeatedly for a few minutes at a time
Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Deep Run report pattern.
6. Whole street is out and utility power is also down
Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Deep Run typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.