Weather impact · CrownpointNo severe weather alerts for Crownpoint right now. Most outages here are unrelated to storms — check recent community reports below for live status.Wind: 10 to 15 mph
Live updates · Crownpoint
Buster Blues
X · 11 minutes ago
@Ask_Spectrum @GetSpectrum Internet is out. Have had to use my hot spot. However, ran out of data and now getting throttled. So, your system is down and I’m getting penalized. Nice. CSR had audacity to try to upsell me to higher data cap. Totally unacceptable.
Spectrum issue
Leah
X · 12 minutes ago
@Ask_Spectrum It's not really a service issue. It's the CBS issue moving from one network to another in the Greenville/Spartanburg area. The channel shows up OTA but not on the Spectrum app.
Spectrum issue
Labile Ennui
X · 12 minutes ago
Spectrum has started to fail again. It actually worked well for several months. Do not @getspectrum
Spectrum issue
Eric Stein
X · 13 minutes ago
Client app/website blocked by Spectrum "Security Shield". @Ask_Spectrum says fill out form, it can take up to 5 days to remove blocks. Meanwhile customers can't use app or website. No escalation path, no way to avoid support calls from angry customers. 💀 We need open internet.
Spectrum issue
Victoria Kay
X · 14 minutes ago
@Ask_Spectrum No thank you. You're only going to try and talk me into a more expensive package with the lure of a promotion that's only good for a year and then wait for me to forget when the promotion period is over. It's what happens every time I speak to customer service.
Spectrum issue
Jamie Oller
X · 17 minutes ago
Nicely done @GetSpectrum Sucker me back after 9 years by paying for all my streaming apps so I can save money and then fail to provide adequate internet service just like always. You get what you pay for so choose anyone else!!!
Spectrum issue
Spectrum outage Crownpoint map
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Community reports & discussion — Crownpoint
Latest outage, problems and issue reports in social media — including Crownpoint:
Buster Blues(@austincmon) reported11 minutes ago
@Ask_Spectrum@GetSpectrum Internet is out. Have had to use my hot spot. However, ran out of data and now getting throttled. So, your system is down and I’m getting penalized. Nice. CSR had audacity to try to upsell me to higher data cap. Totally unacceptable.
Leah(@ind1visible) reported12 minutes ago
@Ask_Spectrum It's not really a service issue. It's the CBS issue moving from one network to another in the Greenville/Spartanburg area. The channel shows up OTA but not on the Spectrum app.
Labile Ennui(@ChanceAspect) reported12 minutes ago
Spectrum has started to fail again. It actually worked well for several months. Do not @getspectrum
Eric Stein(@SteinCanDo) reported13 minutes ago
Client app/website blocked by Spectrum "Security Shield". @Ask_Spectrum says fill out form, it can take up to 5 days to remove blocks. Meanwhile customers can't use app or website. No escalation path, no way to avoid support calls from angry customers. 💀 We need open internet.
Victoria Kay(@dustygirl68) reported14 minutes ago
@Ask_Spectrum No thank you. You're only going to try and talk me into a more expensive package with the lure of a promotion that's only good for a year and then wait for me to forget when the promotion period is over. It's what happens every time I speak to customer service.
Jamie Oller(@CustomMOTU) reported17 minutes ago
Nicely done @GetSpectrum Sucker me back after 9 years by paying for all my streaming apps so I can save money and then fail to provide adequate internet service just like always. You get what you pay for so choose anyone else!!!
Ask Spectrum(@Ask_Spectrum) reported18 minutes ago
@LLuth72 We definitely understand the frustration. In order to look into this and find out what's going on, we'd have to get personal account information to access your services. We ask that you do so privately by messaging us via DM. A Direct Message (DM) is a private message sent through X (Twitter). You can send us a DM by just sending a message to Ask_Spectrum using the messaging system in X. We attempted to send a DM to you from this end to help but it appears that your setting prevent this
Xinyu (Shawn) He(@ShawnHe93) reported19 minutes ago
@NYCMayor@GetSpectrum is particularly bad about not allowing new yorkers to cancel their services. Forcing them to call or wait in store for hours on end to be able to end service. No ability to cancel on their website.
Beau Wilson(@BeauWil31741476) reported21 minutes ago
@Ask_Spectrum Man 3rd day in a row with intermittent net lose. its not like its easy to miss. Literal second of net followed by seconds of net loss, on repeat during peak usage. Save your money if youre thinking of switching to specturds. Literal **** infrastructure.
Marine Trackhawk(@MarineTrackhawk) reported21 minutes ago
@GetSpectrum their chats even hang up on you when you're in an outage. Don't "GetSpectrum" if you actually want to work.
Derek McGowan(@DerekMcGowan12) reported27 minutes ago
@GetSpectrum I upgraded to the best Internet you offer with the $10/mo for protection if power goes out. I’ve had at-least 10 Internet outages but never a power outage. Even with Ethernet, I get intermittent lag spikes while gaming. I really hope this upgrade fixes that because @TMobile is looking good rn 👀
𝙁𝙞𝙣𝙞 𝙙𝙚 𝙅𝙤𝙪𝙚𝙧(@DunPlayin) reported29 minutes ago
@Ask_Spectrum Spectrum still sucks and they've closed their inbox. I was told to DM, but they've disabled that. Come get your ****. I don't have money for AI bullshit and a service that doesn't work!!! I've been thrown offline at least 5 times per day. Phone & Wifi
The1Alu(@The1Alu) reported32 minutes ago
@GetSpectrum why do I have sales people callig me at 8:45 pm asking me to break my current contract for internet? It's almost 9 at night and they have music blaring in the background? What the actual ****?
💙Tashi💙(@ULoveTashi) reported36 minutes ago
Smh there’s always an issue with spectrum @Ask_Spectrum … how is this acceptable?
Jay Posner(@JayPosnerSD) reported39 minutes ago
Nothing I usually post but FWIW had two experiences yesterday w/customer service for two large companies & difference couldn’t have been more stark. Will spare details but bottom line: @GetSpectrum very good. @StubHub very bad. One still has my business. One does not. Carry on
Report an outage in Crownpoint
No ZIP or city needed — you're already on the Crownpoint page.
Real-time browser push + email when Spectrum reports surge near Crownpoint (ZIP 87313).
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Is Spectrum down in Crownpoint right now?
The live console on this page shows real-time Spectrum outage reports for Crownpoint. Green means no recent reports, amber means a handful of Crownpoint customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.
What to do right now in Crownpoint
Check the live map above. If reports are spiking in Crownpoint, sit tight — it's likely not just your modem.
Reboot your modem only if the map is quiet near you. Unplug for 60 seconds, plug back in, and wait 2–3 minutes.
Run a speed test. Our real speed test confirms whether your connection is degraded even if it is technically online.
Report your outage below. Your report helps neighbors in Crownpoint know it's not just them.
Document the outage. Note the start time — you'll need it to request a bill credit later.
Charter Spectrum's Crownpoint, NM footprint is part of a larger New Mexico plant built on a mix of aerial and underground plant across the Spectrum footprint. The most frequent outage drivers here are severe weather, planned overnight node maintenance, backbone fiber cuts from construction, and utility power events that take amplifiers offline. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 87313 for the earliest neighborhood spikes.
Crownpoint Spectrum quick facts
Primary power utility
local electric utilities
Peak outage season
storm season and peak summer heat
Hardest-watched ZIPs
87313
Get a bill credit for this outage
Screenshot the Crownpoint report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.
Spectrum not working in Crownpoint? Troubleshoot it in order
Separate a local Crownpoint Spectrum fault from a problem inside your own home.
1. No internet at all, modem online light off or blinking
Check the live Crownpoint status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.
2. Internet is connected but nothing loads
Compare against the map: quiet map in Crownpoint means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.
3. WiFi works, but only some devices lose service
Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Crownpoint reports confirm it is inside your home.
4. TV or cable box out, internet fine
A video-tier fault scoped to the Crownpoint headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.
5. Service drops repeatedly for a few minutes at a time
Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Crownpoint report pattern.
6. Whole street is out and utility power is also down
Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Crownpoint typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.