Weather impact · AdvanceNo severe weather alerts for Advance right now. Most outages here are unrelated to storms — check recent community reports below for live status.Wind: 2 mph
Live updates · Advance
Robert Luevanos
X · 7 minutes ago
@Ask_Spectrum Thank you I spoke with one of your texts over the phone and he said what my buddy said on the corporate side said when I told him I was thinking of switching to Verizon for them because this problem is so prominent you don’t wanna have Internet from a phone company
Spectrum issue
𝘣𝘶𝘯𝘪𝜗𝜚
X · 7 minutes ago
@Ask_Spectrum no cause i was asleep when you took it 💔 don't worry i already know u guys don't care about poor people and just want ur money. now u have it congrats!!!!
Spectrum issue
ikaros !! ⋆˚🐾˖°
X · 11 minutes ago
@Ask_Spectrum omg sorry i didn’t tag yall so nobody would see this i feel so bad 😭 we have someone coming out tomorrow thank u
Spectrum issue
Dark Times
X · 16 minutes ago
I'm OVER IT! Fix your **** and FAST! This is bullshit @GetSpectrum
Spectrum issue
homosexual communist
X · 22 minutes ago
my internet service randomly going up another $10 from last month. so now paying twice what I signed up for over 5 years ago… and my router isn’t even working rn. @ZohranKMamdani @GetSpectrum is running an extortion racket.
Spectrum issue
rdwin
X · 23 minutes ago
Got an email last Thursday from @GetSpectrum saying “Your Internet speed has increased from 400 Mbps to 500 Mbps”. Never seen an increase in speed. Today it’s been very slow and going out completely.
Spectrum issue
Spectrum outage Advance map
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Community reports & discussion — Advance
Latest outage, problems and issue reports in social media — including Advance:
Robert Luevanos(@robertluevanos) reported7 minutes ago
@Ask_Spectrum Thank you I spoke with one of your texts over the phone and he said what my buddy said on the corporate side said when I told him I was thinking of switching to Verizon for them because this problem is so prominent you don’t wanna have Internet from a phone company
𝘣𝘶𝘯𝘪𝜗𝜚(@bunipriv) reported7 minutes ago
@Ask_Spectrum no cause i was asleep when you took it 💔 don't worry i already know u guys don't care about poor people and just want ur money. now u have it congrats!!!!
ikaros !! ⋆˚🐾˖°(@lecygnette) reported11 minutes ago
@Ask_Spectrum omg sorry i didn’t tag yall so nobody would see this i feel so bad 😭 we have someone coming out tomorrow thank u
Dark Times(@SteelersNWings) reported16 minutes ago
I'm OVER IT! Fix your **** and FAST! This is bullshit @GetSpectrum
homosexual communist(@cncsubbottom69) reported22 minutes ago
my internet service randomly going up another $10 from last month. so now paying twice what I signed up for over 5 years ago… and my router isn’t even working rn. @ZohranKMamdani@GetSpectrum is running an extortion racket.
rdwin(@rdwin89) reported23 minutes ago
Got an email last Thursday from @GetSpectrum saying “Your Internet speed has increased from 400 Mbps to 500 Mbps”. Never seen an increase in speed. Today it’s been very slow and going out completely.
Rick Ward(@RickWard09) reported23 minutes ago
@Ask_Spectrum I'm talking about no DVR functionality streaming Dodgers from SportsNetLA on Roku device. We're not about to order cable service from you when Frontier FIOS is much faster and synchronous.
Concernedone(@Concernedo36742) reported23 minutes ago
@GetSpectrum is the worst company to do business with. Horrible customer service and shady business tactics. Use anyone but them.
Lingo.(@lingoxcrazy) reported25 minutes ago
Some of the worst service ever @GetSpectrum
Shadowfiend120(@Toughangel1992) reported25 minutes ago
@GetSpectrum we are not happy with your damn service we are moving to starlink because you can't fix your service for us
Ask Spectrum(@Ask_Spectrum) reported25 minutes ago
@taurusearthajb I'm sorry that you're experiencing service performance issues. If you would please contact us directly @Ask_Spectrum,so that we can collect some information to locate your account, we will be happy to look into this for you. MG
There White(@therewhite) reported27 minutes ago
@Ask_Spectrum@briandwynne Also having the issue.
Lumberjack Larry(@BigAxeLarry69) reported28 minutes ago
It’s official that @GetSpectrum has The Worst FireTV App Ever Created
Brice Paterik(@BricePaterik) reported31 minutes ago
Today’s show might be up a bit late because the internet cut out AGAIN in the fifth attempt at recording the show. @GetSpectrum you’re the worst
Ima vibe within myself 💫(@___simplyybritt) reported34 minutes ago
@GetSpectrum I work from home and my Internet is always down, what’s up with that? I’m really sick of it
Report an outage in Advance
No ZIP or city needed — you're already on the Advance page.
Real-time browser push + email when Spectrum reports surge near Advance (ZIP 27006).
Want to know when it's back?
Tap below → choose Allow when your phone asks
Is Spectrum down in Advance right now?
The live console on this page shows real-time Spectrum outage reports for Advance. Green means no recent reports, amber means a handful of Advance customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.
What to do right now in Advance
Check the live map above. If reports are spiking in Advance, sit tight — it's likely not just your modem.
Reboot your modem only if the map is quiet near you. Unplug for 60 seconds, plug back in, and wait 2–3 minutes.
Run a speed test. Our real speed test confirms whether your connection is degraded even if it is technically online.
Report your outage below. Your report helps neighbors in Advance know it's not just them.
Document the outage. Note the start time — you'll need it to request a bill credit later.
Charter Spectrum's Advance, NC footprint is part of a larger North Carolina plant built on growing Triangle, Charlotte, and coastal footprints. The most frequent outage drivers here are hurricanes, tropical remnants, thunderstorms, and coastal/inland construction cuts. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 27006 for the earliest neighborhood spikes.
Advance Spectrum quick facts
Primary power utility
Duke Energy / Dominion Energy
Peak outage season
hurricane season and summer storms
Hardest-watched ZIPs
27006
Get a bill credit for this outage
Screenshot the Advance report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.
Spectrum not working in Advance? Troubleshoot it in order
Separate a local Advance Spectrum fault from a problem inside your own home.
1. No internet at all, modem online light off or blinking
Check the live Advance status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.
2. Internet is connected but nothing loads
Compare against the map: quiet map in Advance means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.
3. WiFi works, but only some devices lose service
Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Advance reports confirm it is inside your home.
4. TV or cable box out, internet fine
A video-tier fault scoped to the Advance headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.
5. Service drops repeatedly for a few minutes at a time
Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Advance report pattern.
6. Whole street is out and utility power is also down
Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Advance typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.