Seffalis
X · 5 minutes ago
@Ask_Spectrum nah gang - it’s a wrap. i’m tired of paying a higher price for service that is not consistent. at&t gonna be here Tuesday to set me up on their fiber internet & yall can come swoop this modem off my porch whenever yall want. they giving me the same internet for $50 less. buhbye
Spectrum issue
George Ponder
X · 9 minutes ago
@adams4SC5 @GoKineticFiber @GetSpectrum Been on the ground for months? New one installed on the pole? Why hasn't someone in your neighborhood put it in the garbage yet?
Spectrum issue
Charles Allison
X · 10 minutes ago
@Ask_Spectrum I never said I had any. Bad AI, bad.
Spectrum issue
Cari
X · 15 minutes ago
@GetSpectrum @bluetoothbby You don’t care about customer’s concerns or helping them. You tell them “don’t worry if you miss the payment deadline that they can just pay the bill plus a reconnection fee and their service will be back on in an hour.” That’s not good business practice. Spectrum is trash!!
Spectrum issue
Jeremiah Shultz
X · 16 minutes ago
@getspectrum Why would anyone sign up with you. I had 500gb service for internet for which you happily charged me $90+. When I switched to Fidium for four times the speed for $45 guaranteed for years, you suddenly were willing to decrease your price to 20$
Spectrum issue
Michael Kelley
X · 17 minutes ago
Is there a knowing outage in Citrus Springs, Florida? Internet has been out since last nighy @Ask_Spectrum
Spectrum issue
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Pins = reported outages · Click any pin for details · Circles and area ranges update as you zoom
Latest outage, problems and issue reports in social media — including Ho Ho Kus:
Seffalis(@seffalis) reported5 minutes ago
@Ask_Spectrum nah gang - it’s a wrap. i’m tired of paying a higher price for service that is not consistent. at&t gonna be here Tuesday to set me up on their fiber internet & yall can come swoop this modem off my porch whenever yall want. they giving me the same internet for $50 less. buhbye
George Ponder(@Coppertop004) reported9 minutes ago
@adams4SC5 @GoKineticFiber @GetSpectrum Been on the ground for months? New one installed on the pole? Why hasn't someone in your neighborhood put it in the garbage yet?
Charles Allison(@cma107) reported10 minutes ago
@Ask_Spectrum I never said I had any. Bad AI, bad.
Cari(@cartrice2010) reported15 minutes ago
@GetSpectrum @bluetoothbby You don’t care about customer’s concerns or helping them. You tell them “don’t worry if you miss the payment deadline that they can just pay the bill plus a reconnection fee and their service will be back on in an hour.” That’s not good business practice. Spectrum is trash!!
Jeremiah Shultz(@shultz_jeremiah) reported16 minutes ago
@getspectrum Why would anyone sign up with you. I had 500gb service for internet for which you happily charged me $90+. When I switched to Fidium for four times the speed for $45 guaranteed for years, you suddenly were willing to decrease your price to 20$
Michael Kelley(@MJKell44) reported17 minutes ago
Is there a knowing outage in Citrus Springs, Florida? Internet has been out since last nighy @Ask_Spectrum
1836 🇮🇱 🇺🇸 🇮🇱 🇺🇸(@MikeMinoff1) reported18 minutes ago
I called with issues with my daughter's phone and explained she will be leaving the country at the end of the week with military service. Once the rep heard military she bent over backwards to help. Less than 48 hours later the issues were resolved. Thank you! @GetSpectrum
Lori Ann(@kjnsmom) reported19 minutes ago
@jeannieturfmom @GetSpectrum We don't have a ton of options. One option is down more than it's on (and it's $100), the other we got rid of after it went out during the semi finals of Michigan's natty run (football)
🇨🇺(@yankeesfan714) reported21 minutes ago
@Ask_Spectrum Oh that’s real slick. People who do paperless billing don’t look at statements. And your solution is to sign up for services I don’t want to save a couple bucks now but I will have to pay for those next year when the promo ends. Times are tough, stop screwing people over.
Shojn(@Shojn47) reported22 minutes ago
@GetSpectrum boy you guys are really having some ******* problems, aren’t ya …. How about a ******* refund since I’ve been dealing with this **** all week
Naima(@Neematessa) reported26 minutes ago
@Ask_Spectrum And DO NOT give me the “Please DM”. This is not something I need a technician to interrupt my day with, again. They have been here, they tested everything, they already know the node is unstable. Fix it.
Xinyu (Shawn) He(@ShawnHe93) reported30 minutes ago
@NYCMayor @GetSpectrum is particularly bad about not allowing new yorkers to cancel their services. Forcing them to call or wait in store for hours on end to be able to end service. No ability to cancel on their website.
Ethan Katz(@ethannation) reported32 minutes ago
@Ask_Spectrum The entire Rancho Sienna neighborhood in Georgetown TX is sick of all the outages. I have direct accounts of 30 Spectrum customers all complaining of intermittent disconnects. When we call support, we're told that we should try reversing our ethernet cables between our Firewalls/Routers and the cable modems. Your lack of serious engagement is leading us all to conclude we should move to @Starlink . PM me if you want to try and salvage your local customer base.
Robert Luevanos(@robertluevanos) reported38 minutes ago
@Ask_Spectrum What I mean by that is the AI isn’t learning and adapting as the questions come in. Just like the problem Apple had with Siri. Very limited in its responses due to it not being able to learn.
Drew Hackworth(@drewhack) reported39 minutes ago
@Ask_Spectrum Yes. Take a look at the outage in my area and fix it. And I don't know... maybe you should have added some batteries or a generator to keep it from happening again?
No ZIP or city needed — you're already on the Ho Ho Kus page.
Neighborhoods and ZIP areas with recent reports
Real-time browser push + email when Spectrum reports surge near Ho Ho Kus (ZIP 07423).
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Tap below → choose Allow when your phone asks
The live console on this page shows real-time Spectrum outage reports for Ho Ho Kus. Green means no recent reports, amber means a handful of Ho Ho Kus customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.
Charter Spectrum's Ho Ho Kus, NJ footprint is part of a larger New Jersey plant built on a mix of aerial and underground plant across the Spectrum footprint. The most frequent outage drivers here are severe weather, planned overnight node maintenance, backbone fiber cuts from construction, and utility power events that take amplifiers offline. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 07423 for the earliest neighborhood spikes.
Screenshot the Ho Ho Kus report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.
Call 833-949-0036Confirm whether Spectrum is down in Ho Ho Kus in under 5 minutes.
1. Check the live Ho Ho Kus map
Look at the live status on this page. Report volume above the baseline for Ho Ho Kus means an active outage.
2. Verify with your ZIP
Enter your ZIP to see localized report volume across Ho Ho Kus instead of the broader total.
3. Rule out your equipment
Only reboot your modem (unplug 60 seconds) if the map is quiet. If reports are spiking, the issue is upstream and a reboot won't help.
4. Report your outage
Submit a report so other Ho Ho Kus customers can confirm they're not alone.
5. Request a bill credit
If the outage lasts more than a couple of hours, contact Spectrum with the start time and your service address to request a prorated credit.
Separate a local Ho Ho Kus Spectrum fault from a problem inside your own home.
1. No internet at all, modem online light off or blinking
Check the live Ho Ho Kus status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.
2. Internet is connected but nothing loads
Compare against the map: quiet map in Ho Ho Kus means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.
3. WiFi works, but only some devices lose service
Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Ho Ho Kus reports confirm it is inside your home.
4. TV or cable box out, internet fine
A video-tier fault scoped to the Ho Ho Kus headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.
5. Service drops repeatedly for a few minutes at a time
Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Ho Ho Kus report pattern.
6. Whole street is out and utility power is also down
Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Ho Ho Kus typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.
The outage information on this page is based on user reports and local service indicators.
Check the live map, report your outage, or look up your ZIP for local status.
spectrumoutagemap.org is an independent community tracker — not affiliated with Charter Spectrum™