Weather impact · HighlandNo severe weather alerts for Highland right now. Most outages here are unrelated to storms — check recent community reports below for live status.Wind: 2 mph
Live updates · Highland
1836 🇮🇱 🇺🇸 🇮🇱 🇺🇸
X · 25 minutes ago
I called with issues with my daughter's phone and explained she will be leaving the country at the end of the week with military service. Once the rep heard military she bent over backwards to help. Less than 48 hours later the issues were resolved. Thank you! @GetSpectrum
Spectrum issue
風 歌@あしゅ
X · 26 minutes ago
@Ask_Spectrum Spectrum broadband Internet has been down for over 30 hours. No ETA. I called and even went to a local store and no one had any information at all. I can't even tell if it's maybe just my residence and they're considering it not important?
Spectrum issue
Adrianna
X · 28 minutes ago
@GetSpectrum is a damn scam.. the internet service is never operating at the amount you pay for, there’s an outage almost weekly and now you need WiFi extenders to cover a basic home???!! Just trash!
Spectrum issue
Nick Federico
X · 32 minutes ago
@Ask_Spectrum Yes, provide a better service that isn't dog💩
Spectrum issue
Drew Hackworth
X · 33 minutes ago
@Ask_Spectrum An outage every time it rains now “due to a power outage in your area” shows you’re neglecting you’re infrastructure. This constant issue has only started the past year and continually gotten worse. Honestly I’m done complaining and just ready to leave after 15 years.
Spectrum issue
Shojn
X · 33 minutes ago
@GetSpectrum boy you guys are really having some ******* problems, aren’t ya …. How about a ******* refund since I’ve been dealing with this **** all week
Spectrum issue
Spectrum outage Highland map
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Community reports & discussion — Highland
Latest outage, problems and issue reports in social media — including Highland:
1836 🇮🇱 🇺🇸 🇮🇱 🇺🇸(@MikeMinoff1) reported25 minutes ago
I called with issues with my daughter's phone and explained she will be leaving the country at the end of the week with military service. Once the rep heard military she bent over backwards to help. Less than 48 hours later the issues were resolved. Thank you! @GetSpectrum
風 歌@あしゅ(@fuuka02) reported26 minutes ago
@Ask_Spectrum Spectrum broadband Internet has been down for over 30 hours. No ETA. I called and even went to a local store and no one had any information at all. I can't even tell if it's maybe just my residence and they're considering it not important?
Adrianna(@Saffron_04) reported28 minutes ago
@GetSpectrum is a damn scam.. the internet service is never operating at the amount you pay for, there’s an outage almost weekly and now you need WiFi extenders to cover a basic home???!! Just trash!
Nick Federico(@Nick_Federico_) reported32 minutes ago
@Ask_Spectrum Yes, provide a better service that isn't dog💩
Drew Hackworth(@drewhack) reported33 minutes ago
@Ask_Spectrum An outage every time it rains now “due to a power outage in your area” shows you’re neglecting you’re infrastructure. This constant issue has only started the past year and continually gotten worse. Honestly I’m done complaining and just ready to leave after 15 years.
Shojn(@Shojn47) reported33 minutes ago
@GetSpectrum boy you guys are really having some ******* problems, aren’t ya …. How about a ******* refund since I’ve been dealing with this **** all week
Pooya Hatami(@Pooyahat) reported33 minutes ago
Tried to cancel our @GetSpectrum internet peacefully, but apparently cancellation requires an interrogation, a heated argument, and the rep telling me I don't know what my internet needs are. But at least I'm out.
mark(@MarkStajca81871) reported34 minutes ago
@Ask_Spectrum tried to do self install on Monday didn’t work. Returned equipment to the store on Friday received a bill for $70. Abrasive associate at the store told me spectrum doesn’t pro rate now I’m stuck with a $70 bill for something I never got.
RG | Darth Wakko(@DarthWakko_THF) reported35 minutes ago
AND HERE WE ARE AGAIN! @GetSpectrum@SpectrumBiz All they do is lie. They've now surpassed AT&T in my mind as the worst telecom company on the planet. Absolute joke of a company. Buyer beware!!
Glenn 🇺🇲⚓️(@gcanderson57) reported37 minutes ago
No internet at home this morning. 😒🙄 Apparently @GetSpectrum has been playing games trying to boost the speed from 400mbps to 500mbps by changing the frequency or some such nonsense. 🙄 Doesn't appear to be working to well. Keep losing my connection multiple times per day. 🫤 I pay these knuckleheads $90 per month for unreliable internet, ever since they started playing these increase the speed games. Worst part is I live in an apartment building so there is only so much they can do since the
Paul(@DesertSaintsFan) reported38 minutes ago
Recently got an email claiming to be from @GetSpectrum saying my internet had been upgraded from 400Mb to 500Mb, but I’ve never seen more then 150, and even now it’s only 120. So was it spam?
adi gelem(@AdiGelem) reported45 minutes ago
@Ask_Spectrum when will internet services be restored in Wood Valley neighborhood in Raleigh- 27613. Your app keeps pointing to a power outage but the entire neighborhood has electricity. Get on it please
Brian(@BSte1m) reported45 minutes ago
@Ask_Spectrum Classic response from a minimum wage customer service rep who knows nothing and doesn’t care
Leah Wolff(@leahamyy) reported50 minutes ago
I’m just so curious what it’s like to have a job where you don’t have to show up on time - if at all - and if you do, you don’t fix the issue and you still get paid no matter what & you can just increase a bill for funsies whenever you want. What’s that like @GetSpectrum?
TheSnazzzyRock(@TheSnazzzyRock) reported52 minutes ago
Internet just went out maybe it was a good thing I ended stream for the night. **** YOU @GetSpectrum I CANT WAIT TILL I SWITCH OFF YOUR DOGSHIT CONNECTION
Report an outage in Highland
No ZIP or city needed — you're already on the Highland page.
Real-time browser push + email when Spectrum reports surge near Highland (ZIP 12528).
Want to know when it's back?
Tap below → choose Allow when your phone asks
Is Spectrum down in Highland right now?
The live console on this page shows real-time Spectrum outage reports for Highland. Green means no recent reports, amber means a handful of Highland customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.
What to do right now in Highland
Check the live map above. If reports are spiking in Highland, sit tight — it's likely not just your modem.
Reboot your modem only if the map is quiet near you. Unplug for 60 seconds, plug back in, and wait 2–3 minutes.
Run a speed test. Our real speed test confirms whether your connection is degraded even if it is technically online.
Report your outage below. Your report helps neighbors in Highland know it's not just them.
Document the outage. Note the start time — you'll need it to request a bill credit later.
Charter Spectrum's Highland, NY footprint is part of a larger New York plant built on dense urban and suburban plant across Upstate and metro New York markets. The most frequent outage drivers here are nor'easters, ice loading on aerial lines, summer thunderstorms, and dense urban construction cuts. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 12528 for the earliest neighborhood spikes.
Highland Spectrum quick facts
Primary power utility
Con Edison / National Grid / NYSEG
Peak outage season
winter storms and summer thunderstorm season
Hardest-watched ZIPs
12528
Get a bill credit for this outage
Screenshot the Highland report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.
Spectrum not working in Highland? Troubleshoot it in order
Separate a local Highland Spectrum fault from a problem inside your own home.
1. No internet at all, modem online light off or blinking
Check the live Highland status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.
2. Internet is connected but nothing loads
Compare against the map: quiet map in Highland means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.
3. WiFi works, but only some devices lose service
Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Highland reports confirm it is inside your home.
4. TV or cable box out, internet fine
A video-tier fault scoped to the Highland headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.
5. Service drops repeatedly for a few minutes at a time
Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Highland report pattern.
6. Whole street is out and utility power is also down
Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Highland typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.