Weather impact · Big IndianCurrent weather in Big Indian may stress local infrastructure. Rain, wind, or storms can occasionally trigger brief outages — monitor community reports if your service drops.Wind: 5 mph
Live updates · Big Indian
jay
X · 24 minutes ago
Calling to cancel my #spectrum internet, if they would have tried to keep me this hard last week when I called them to lower my bill I may not have switched to @att but last week could not have cared if I stayed or left. @GetSpectrum
Spectrum issue
ready for another punted laker season
X · 25 minutes ago
Thanks @GetSpectrum ur internet would go down in the middle of me backing up my iCloud smh wish it really was reliable internet
Spectrum issue
ikaros !! ⋆˚🐾˖°
X · 26 minutes ago
@Ask_Spectrum omg sorry i didn’t tag yall so nobody would see this i feel so bad 😭 we have someone coming out tomorrow thank u
Spectrum issue
SpringTrap123417
X · 27 minutes ago
@Ask_Spectrum you should really get your stuff fixed I shouldn't be having issues with connections hard wired or wireless with you new system and equipment constent dropping my service while im live streaming to twitch and Yt is ridiculous oh and yes they hear me ***** about it
Spectrum issue
🎧MJ
X · 31 minutes ago
Hey @GetSpectrum i understand things happen but having an outage everyday multiple times a day for 3 weeks is ridiculous! That’s not reliable service in the least. What really good?!? 🤨
Spectrum issue
Ethan Katz
X · 32 minutes ago
@Ask_Spectrum The entire Rancho Sienna neighborhood in Georgetown TX is sick of all the outages. I have direct accounts of 30 Spectrum customers all complaining of intermittent disconnects. When we call support, we're told that we should try reversing our ethernet cables between our Firewalls/Routers and the cable modems. Your lack of serious engagement is leading us all to conclude we should move to @Starlink . PM me if you want to try and salvage your local customer base.
Spectrum issue
Spectrum outage Big Indian map
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Community reports & discussion — Big Indian
Latest outage, problems and issue reports in social media — including Big Indian:
jay(@33_barney) reported24 minutes ago
Calling to cancel my #spectrum internet, if they would have tried to keep me this hard last week when I called them to lower my bill I may not have switched to @att but last week could not have cared if I stayed or left. @GetSpectrum
ready for another punted laker season(@ZayStat) reported25 minutes ago
Thanks @GetSpectrum ur internet would go down in the middle of me backing up my iCloud smh wish it really was reliable internet
ikaros !! ⋆˚🐾˖°(@lecygnette) reported26 minutes ago
@Ask_Spectrum omg sorry i didn’t tag yall so nobody would see this i feel so bad 😭 we have someone coming out tomorrow thank u
SpringTrap123417(@Springtrap2414) reported27 minutes ago
@Ask_Spectrum you should really get your stuff fixed I shouldn't be having issues with connections hard wired or wireless with you new system and equipment constent dropping my service while im live streaming to twitch and Yt is ridiculous oh and yes they hear me ***** about it
🎧MJ(@IMGIFTD) reported31 minutes ago
Hey @GetSpectrum i understand things happen but having an outage everyday multiple times a day for 3 weeks is ridiculous! That’s not reliable service in the least. What really good?!? 🤨
Ethan Katz(@ethannation) reported32 minutes ago
@Ask_Spectrum The entire Rancho Sienna neighborhood in Georgetown TX is sick of all the outages. I have direct accounts of 30 Spectrum customers all complaining of intermittent disconnects. When we call support, we're told that we should try reversing our ethernet cables between our Firewalls/Routers and the cable modems. Your lack of serious engagement is leading us all to conclude we should move to @Starlink . PM me if you want to try and salvage your local customer base.
PHD Flopper(@RubiTheFerret) reported34 minutes ago
@GetSpectrum how are you guys the only isp here and also the ******* worst
Awake Father(@ShaneRawson) reported35 minutes ago
@Ask_Spectrum we are in an outage for more than 48 hours now. Seems reasonable that someone would be able to provide accurate feedback back and timeline for repair.
Will Burgin(@wjburgin) reported35 minutes ago
@Ask_Spectrum is your service down in the Columbus, GA area?
Anna Nichols(@anna_johnette) reported36 minutes ago
@GetSpectrum my deaf mother has been a customer for 15+ years. She went to return her router and modem yesterday, did everything she was supposed to when checking in and they refused to help her because she’s deaf…. Just curious what type of customer service this is. Pathetic.
Brian Horrocks(@BrianHorrocks10) reported37 minutes ago
@GetSpectrum 24 hours of outage for our business service in NYC. Intermittent outages over the last month, brushed aside by service. What exactly is the problem? You could've re-wired the whole block by now.
Nick Federico(@Nick_Federico_) reported38 minutes ago
Hey @GetSpectrum I think I've mentioned this before, but your service sucks
Eric Stein(@SteinCanDo) reported38 minutes ago
Client app/website blocked by Spectrum "Security Shield". @Ask_Spectrum says fill out form, it can take up to 5 days to remove blocks. Meanwhile customers can't use app or website. No escalation path, no way to avoid support calls from angry customers. 💀 We need open internet.
Blainejerret(@blainejerret) reported38 minutes ago
@Ask_Spectrum@GetSpectrum Spectrum really screwed me over. I canceled all my services on May 28. I’ve already switched to another provider. They still charged me for the next two months for services I wasn’t even using and refused to reimburse me for service that was never rendered. I’m already struggling financially and this just made it worse. Not cool at all.
There White(@therewhite) reported43 minutes ago
@Ask_Spectrum@briandwynne Also having the issue.
Report an outage in Big Indian
No ZIP or city needed — you're already on the Big Indian page.
Real-time browser push + email when Spectrum reports surge near Big Indian (ZIP 12410).
Want to know when it's back?
Tap below → choose Allow when your phone asks
Is Spectrum down in Big Indian right now?
The live console on this page shows real-time Spectrum outage reports for Big Indian. Green means no recent reports, amber means a handful of Big Indian customers are reporting problems, and red means major outage activity across the metro. Check the map and neighborhood grid below for ZIP-level detail.
What to do right now in Big Indian
Check the live map above. If reports are spiking in Big Indian, sit tight — it's likely not just your modem.
Reboot your modem only if the map is quiet near you. Unplug for 60 seconds, plug back in, and wait 2–3 minutes.
Run a speed test. Our real speed test confirms whether your connection is degraded even if it is technically online.
Report your outage below. Your report helps neighbors in Big Indian know it's not just them.
Document the outage. Note the start time — you'll need it to request a bill credit later.
Charter Spectrum's Big Indian, NY footprint is part of a larger New York plant built on dense urban and suburban plant across Upstate and metro New York markets. The most frequent outage drivers here are nor'easters, ice loading on aerial lines, summer thunderstorms, and dense urban construction cuts. When report volume rises across neighborhoods such as central, the live console usually lights up before Spectrum's own status tools catch every local node. Watch ZIP codes like 12410 for the earliest neighborhood spikes.
Big Indian Spectrum quick facts
Primary power utility
Con Edison / National Grid / NYSEG
Peak outage season
winter storms and summer thunderstorm season
Hardest-watched ZIPs
12410
Get a bill credit for this outage
Screenshot the Big Indian report spike with the timestamp. Call 833-949-0036 with the start and end time to request a prorated credit for multi-hour Spectrum outages.
Spectrum not working in Big Indian? Troubleshoot it in order
Separate a local Big Indian Spectrum fault from a problem inside your own home.
1. No internet at all, modem online light off or blinking
Check the live Big Indian status first. If reports are climbing, the issue is Spectrum's plant — a reboot cannot fix it, so log a report and wait for restoration.
2. Internet is connected but nothing loads
Compare against the map: quiet map in Big Indian means power-cycle the modem for 60 seconds and let it re-sync for 2–3 minutes; busy map means the fault is on Spectrum's side.
3. WiFi works, but only some devices lose service
Router-side issue local to your home, not a network outage. Reboot the router only (not the modem), reconnect on the 5 GHz SSID, then re-test. Flat Big Indian reports confirm it is inside your home.
4. TV or cable box out, internet fine
A video-tier fault scoped to the Big Indian headend rather than the data plant. If TV report volume is spiking on its own, no equipment reset is needed.
5. Service drops repeatedly for a few minutes at a time
Intermittent ingress on plant is common during storms. Log each drop with timestamps from this page, then request a line technician referencing the Big Indian report pattern.
6. Whole street is out and utility power is also down
Grid event — Spectrum amplifiers draw power from the same feeders. Spectrum service in Big Indian typically returns shortly after grid power is back. This is usually a local plant issue, not your modem.